Student Support
How can we help?
Report an issue, claim your first session guarantee, or get help with your tutoring experience.
Urgent: 4 hours
Normal: 24 hours
Guarantee: +24 hours
Submit a support request
Select your issue type and tell us what's happening.
Sign in to submit
Support requests must be submitted from a signed-in account so we can help you.
Sign inFirst Session Guarantee
Not satisfied with your first session? You're entitled to:
- Free rematch with a new tutor
- Full refund within 5 days
Submit within 24 hours of your first session.
Contact us directly
Common solutions
Video not working?
Try refreshing your browser or switching to Chrome.
Need to reschedule?
Contact your tutor directly via your booking system.
Tutor not responding?
Submit a request above and we'll follow up.