First session guarantee
We're confident you'll love your tutor. But if the first session doesn't meet your expectations, we've got you covered.
The guarantee
If you're not satisfied with your first tutoring session, contact us to request a full bundle refund. It's that simple.
Eligibility: Contact support within 24 hours of your first session ending.
How it works
Complete your first session
Have your first session with your matched tutor. Give it a fair try.
Contact us within 24 hours
If you're not happy, email hello@ibdoctor.co.uk within 24 hours of your first session ending. Let us know what didn't work.
We'll make it right
We'll typically offer a free tutor rematch first. Sometimes it's just about finding a better fit. If you'd prefer a refund instead, we'll process it within 5 working days.
Why we offer this
We believe in the quality of our tutors and our matching process. This guarantee exists because:
- Buying tutoring without meeting the tutor first requires trust
- We want you to feel confident in your purchase
- A good first impression matters for both you and your tutor
Important details
- •24-hour window: You must contact support within 24 hours of your first session ending.
- •First session only: This guarantee applies to your first session with your initial tutor match.
- •Support-first: There's no self-serve refund button. Contact us and we'll handle it personally.
- •Refund processing: Approved refunds are processed within 5 working days.